All the shipping duration stated below are INCLUSIVE of the preordering days. Do email us at support@luxmerrier.com if your country is not listed below.
 
Malaysia:

Free shipping for all orders. All parcels are shipped out using Ninjavan (subject to changes)

	WEST MALAYSIA	EAST MALAYSIA
READY STOCK	2-3 WORKING DAYS	3-7 WORKING DAYS
PREORDERED APPAREL	12-15 DAYS	15-20 DAYS

  
Singapore:
Free Express Shipping (12-14 DAYS): orders above RM500/ approx SGD150

	Range	Rate amount
EXPRESS (12-14 DAYS)	0.1 kg – 1 kg	RM15.00 MYR
EXPRESS (12-14 DAYS)	1.01 kg – 2 kg	RM30.00 MYR
EXPRESS (12-14 DAYS)	2.01 kg – 3 kg	RM40.00 MYR
EXPRESS (12-14 DAYS)	3.01 kg – 4 kg	RM50.00 MYR
EXPRESS (12-14 DAYS)	4.01 kg – 5 kg	RM60.00 MYR
EXPRESS (12-14 DAYS)	5.01 kg – 6 kg	RM70.00 MYR

 
 
Hong Kong, Taiwan, Thailand, Indonesia: Free express shipping for orders above RM2000

	Range	Rate amount
EXPRESS (12-14 DAYS)	0.01kg–1kg	RM 80.00 MYR
EXPRESS (12-14 DAYS)	1.01 kg – 2 kg	RM120.00 MYR
EXPRESS (12-14 DAYS)	2.01 kg – 3 kg	RM155.00 MYR
EXPRESS (12-14 DAYS)	3.01 kg – 4 kg	RM200.00 MYR

 
Philippines: Free express shipping for orders above RM2000

	Range	Rate amount
EXPRESS (12-14 DAYS)	0.01 kg – 1 kg	RM100.00 MYR
EXPRESS (12-14 DAYS)	1.01 kg – 2 kg	RM150.00 MYR
EXPRESS (12-14 DAYS)	2.01 kg – 3 kg	RM170.00 MYR
EXPRESS (12-14 DAYS)	3.01 kg – 4 kg	RM200.00 MYR

  
Japan and South Korea: Free express shipping for orders above RM2000

	Range	Rate amount
EXPRESS (12-16 DAYS)	0.01 kg – 0.51 kg	RM100.00 MYR
EXPRESS (12-16 DAYS)	0.51 kg – 1 kg	RM130.00 MYR
EXPRESS (12-16 DAYS)	1.01 kg – 2 kg	RM160.00 MYR
EXPRESS (12-16 DAYS)	2.01 kg – 3 kg	RM200.00 MYR
EXPRESS (12-16 DAYS)	3.01 kg – 4 kg	RM160.00 MYR

 Australia: Free express shipping for orders above RM2500

	Range	Rate amount
EXPRESS (12-14 DAYS)	0.1 kg – 1 kg	RM90.00 MYR
EXPRESS (12-14 DAYS)	1.01 kg – 2 kg	RM130.00 MYR
EXPRESS (12-14 DAYS)	2.01 KG - 3 kg	RM160.00 MYR
EXPRESS (12-14 DAYS)	3.01 kg – 4 kg	RM190.00 MYR
EXPRESS (12-14 DAYS)	4.01 kg – 5 kg	RM210.00 MYR

 

New Zealand, United States, Ireland, Denmark, Norway, Switzerland, Sweden, Canada and Spain: Free express shipping for orders above RM3000

	Range	Rate amount
EXPRESS (12-16 DAYS)	0.01 kg – 1 kg	RM170.00 MYR
EXPRESS (12-16 DAYS)	1.01 kg – 2 kg	RM230.00 MYR
EXPRESS (12-16 DAYS)	2.01 kg – 3 kg	RM280.00 MYR
EXPRESS (12-16 DAYS)	3.01 kg – 4 kg	RM360.00 MYR

 
United Arab Emirates, Qatar and Pakistan: Free express shipping for orders above RM3500

	Range	Rate amount
EXPRESS (12-18 days)	0.1 kg – 1 kg	RM80.00 MYR
EXPRESS (12-18 days)	1.01 kg – 2 kg	RM100.00 MYR
EXPRESS (12-18 days)	2.01 kg – 3 kg	RM120.00 MYR
EXPRESS (12-18 days)	3.01 kg – 4 kg	RM150.00 MYR
EXPRESS (12-18 days)	4.01 kg – 5 kg	RM170.00 MYR

 
Germany, Netherlands, Belgium, Italy, France and United Kingdom: Free express shipping for orders above RM3000

	Range	Rate amount
EXPRESS (12-16 days)	0.01 kg – 1 kg	RM150.00 MYR
EXPRESS (12-16 days)	1.01 kg – 2 kg	RM200.00 MYR
EXPRESS (12-16 days)	2.01 kg – 3 kg	RM250.00 MYR
EXPRESS (12-16 days)	3.01 kg – 4 kg	RM300.00 MYR

What items are exchangeable?

• Within 7 days from the delivery date

• In unused/unaltered condition

• With all the tags intact

 

 

How do I return or exchange?

• Visit our returns center

• Enter your order number and email address to start

• Follow the instructions and select the items you want to return

• Once your request is approved, do send the item back within 7 working days to the following address

LUXMERRIER, 
#B-3-3, Mailboxes Etc (MBE) Bandar Sri Damansara 36G, Jalan Tanjung SD 13/2, 52200 Bandar Sri Damansara, Kuala Lumpur, Malaysia

6014-6856466

 

Any lost parcel during the return process will be the responsibility of the buyer. Therefore we highly recommend that you use a courier with tracking number. We reserve the right to reject request which do not comply to the conditions for return/exchange.

 

What are the refund options?

• Refund to store credit with one-year validity.
  

Store Credit

• Login to your account using the email used in your previous purchase to view store credit balance
• All store credits issued have a 1-year validity. 

Can I exchange to another design of different price?

• Do select store credit as a form of refund and utilise it for the item of your choice.

 

Exchange exclusions

• All items other than gowns with customized size, accessories, and intimates 

 

 

Who bears the return delivery fee?

• The buyer bears the return delivery fee

• If the item is faulty, the seller will bear the return delivery fee

 

The item I received is damaged!

If the purchased product is faulty, do submit a return request to us via the return center and upload pictures of the defect as well. 

 

 

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at support@luxmerrier.com or at our Instagram or Facebook page.