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FAQ

DO YOU HAVE A PHYSICAL STORE?

  • Currently our operations are fully online.

    HOW DO I SELECT A SIZE?

    • Do note that not all sizes are created equal as we source from different manufacturer. Sizes are exchangeable.

    • We recommend clients to select sizes based on your measurements. Do measure yourself as follows: -

    BUST (fullest point/ not bra size)

    HIPS (fullest point)

    WAIST (narrowest point/ above belly button)

     

    HOW DO I PLACE AN ORDER?

    • Add the items of your choice to your cart. 
    • Check out when you are ready to finalize your order.
    • Once you have entered your details, double-check to confirm on your order details
    • Select a payment method (PayPal/FPX/card//Grabpay)

     

    WHAT DOES PREORDERING MEAN?

    • We operate in a preorder basis which means no ready stocks are kept.
    • If you need an apparel urgently, you can follow up with us from time to time to ensure on its availability. 
    • As the apparels are preordered, sometimes the stock will not be available. We will then refund the amount or the customer may opt for another design. Any extra will be refunded back.

     HOW LONG DOES PREORDERING TAKE?

    • Pre-ordering takes around 12-15 days to reach you after payment.
    • For East Malaysia, preordering may take up to 12-18 days
    • Do note that we cannot guarantee the exact date it will reach your doorstep and sometimes it will take up to 3-4 weeks (in very rare case only). Please reconsider if you need the order urgently.

    WHERE CAN I FIND MY STORE CREDIT?

    • Login to your account to view your store credit balance
    • All store credits issued have a 1-year validity. 

      ITEMS FROM MY ORDER MISSING?

      • If your order is a mixture of ready stock and preordered apparels, the ready stock will be sent out first (EXCEPT for overseas shipping)
      • Items from your order may be ordered from different manufacturers hence to avoid unnecessary wait, we will send out the ones which arrived first.

      INTERNATIONAL ORDER

      • Do click here for more information on shipping fee:-
        https://luxmerrier.com/pages/shipping-cost
      • Prices are not inclusive of import tax and it may be levied upon your order depending on your order amount and your country’s tax legislation. If applicable, do note that it is the buyer’s responsibility to bear the import tax.
      • For exchange, do note that buyer has to bear the overseas return fee.
      • Do email us at support@luxmerrier.com if your country is not listed in the checkout page.

       

      SHIPPING

      • Free express shipping for all Malaysian orders. We will deliver right after your preordered stocks are received.
      • For ready stock apparels, your order will be sent out in 1-3 working days. 
      • Your dispatch email will include a tracking number and you will be able to track the progress of your parcel. It may take up to 24 hours to be reflected in the system. 
      • Do note that we will try our best to locate any lost parcel however we will not be held liable for any lost parcels in the process.
      • Postage for international orders is calculated automatically upon checking out according to the weight of the apparels.
      • If your country is not listed in the checkout page, do contact us at support@luxmerrier.com or via the “CONTACT US” form.

       

       DEFECTS/EXCHANGES

      •  ITEM WITH DEFECT - Please contact us through email. 
      • INCORRECT ITEM. Please contact us through email. 
      • MISSING ITEM. Please contact us through email. 

       

      Based on 898 reviews
      84%
      (753)
      11%
      (103)
      3%
      (25)
      1%
      (8)
      1%
      (9)
      Y
      Ivor knit dress (preorder)
      Yvonne W. (Malaysia)

      Ivor knit dress (preorder)

      Nothing deceiving

      You know how when you buy something online and is somewhat prepared to have it look different from the pictures, there is nothing different with this dress. It looks exactly like the pictures. Not only does it fit like a glove but the fabric has a form to it which makes it truly beautiful. I took measurements of my chest, waist and hips and ordered accordingly to the size chart and fits perfectly.

      R
      Salvia dress (preorder)
      Rin L. (Malaysia)

      Good quality 👍

      S
      Xenia dress (preorder)
      Sylvia S. (Malaysia)
      Nice lace dress

      Nice n good material, but the inner too short. I’m about 158 cm n the inner length was less than 1/2 of my thighs

      Got many compliments!

      I got many compliments on the dress, material and workmanship is of very good quality. Luxmerrier's customer service is top notch, I recommend contacting them to confirm sizing and anything else you want to know, they were very patient with all my questions. I am usually a XS in malaysian clothing and the S fits me well. As per photos the dress is quite short, I am 5'0 tall and the dress sits around 3-4 inches above the knee.

      Cute dress!

      Material is thick and of good quality, the dress fits me well but beware it is quite small in sizing. I am 5'0 in height and it shows the cleavage a bit, just in case you prefer conservative.

      N
      Pinstripe shirt (ready stock in blue (XS))
      Ng L.J. (Malaysia)

      Pinstripe shirt (ready stock in blue (XS))

      Very gorgeous blouse

      Good quality n worth the price

      Size is per advertised

      Very well tailored and size is true as advertised

      Good quality and fast delivery

      Bought Peony Shift qipao. This is my first time purchasing from Luxmerrier. I am amazed and happy with the purchase. The qipao cloth material is of good quality (though the beading/sewing can be improved because the threading looks like it won't last and the beads will fall out). I am generally a S/M for standard clothing size but with this qipao, I bought a L. Maybe I should have bought a M because the top is quite big (the arm hole is quite big for me). I would have preferred a more fitting cut. A suggestion that perhaps to help with customers' purchase, more details could be included like the cutting - whether it is loose or regular fitting or tight fitting. Another thing would be to provide details on the type of material.

      I order 3 Three pieces of dress , now only two is collect

      CNY clothings

      HI I’m very happy with the Cheongsam Tops, but the short is stated white in colour but it came in cream colour, a little disappointed though

      Beautiful blouse and skirt

      Love the design and quality of my blouse and bottom . Can’t wait to wear it out ❤️

      G
      Bliss dress (preorder/ 2 colours)
      Gloria (Malaysia)
      Perfect Little Black Dress with a Twist

      Material quality is amazing - thick but comfortable at the same time. Overall, love the fit & design!

      Satin Midi Skirt in Burgundy

      Material is thick and feels luxurious. Value for money.

      Very good quality!

      Definitely worth the price.

      Regal cheongsam top (preorder/ 3 colours)

      Fits so well

      It looks exactly like the pic shown and it flatters my body shape considering im pear shape and short

      E
      Dyana cheongsam top (preorder)
      Esther W. (Malaysia)

      Satisfaction.. good material

      N
      Yue dress (preorder/ 3 colours)
      Ng L.J. (Malaysia)
      Good quality

      Good

      J
      Dyana cheongsam top (preorder)
      Jace P. (Malaysia)

      Good quality

      J
      Pippa dress (ready stock in S)
      Joey L. (Malaysia)
      Good value for money

      Love the dress. Thank you seller

      Good quality

      Authentic

      Very authentic and the fabric used is excellent, right my taste, well lined blouse, I like it...thank you!