Ana dress (PREORDER/ 4 colours)
Use code "CUTE15" for RM15 off your order (for orders above RM100 only)
Preordering takes 13-15 days and ready stock takes 2-3 working days to reach you.
Free shipping to Malaysia and SG (above rm500/ approx SGD150)
7-days no-questions asked exchange policy.
Shipping cost
All the shipping duration stated below are INCLUSIVE of the preordering days. Do email us at support@luxmerrier.com if your country is not listed below.
Malaysia:
Free shipping for all orders. All parcels are shipped out using Ninjavan (subject to changes)
|
|
WEST MALAYSIA | EAST MALAYSIA |
|---|---|---|
| READY STOCK | 2-3 WORKING DAYS | 3-7 WORKING DAYS |
| PREORDERED APPAREL | 12-15 DAYS | 15-20 DAYS |
Singapore:
Free Express Shipping (12-14 DAYS): orders above RM500/ approx SGD150
| Range | Rate amount | |
|---|---|---|
| EXPRESS (12-14 DAYS) | 0.1 kg – 1 kg | RM15.00 MYR |
| EXPRESS (12-14 DAYS) | 1.01 kg – 2 kg | RM30.00 MYR |
| EXPRESS (12-14 DAYS) | 2.01 kg – 3 kg | RM40.00 MYR |
| EXPRESS (12-14 DAYS) | 3.01 kg – 4 kg | RM50.00 MYR |
| EXPRESS (12-14 DAYS) | 4.01 kg – 5 kg | RM60.00 MYR |
| EXPRESS (12-14 DAYS) | 5.01 kg – 6 kg | RM70.00 MYR |
Hong Kong, Taiwan, Thailand, Indonesia: Free express shipping for orders above RM2000
| Range | Rate amount | |
|---|---|---|
| EXPRESS (12-14 DAYS) | 0.01kg–1kg | RM 80.00 MYR |
| EXPRESS (12-14 DAYS) | 1.01 kg – 2 kg | RM120.00 MYR |
| EXPRESS (12-14 DAYS) | 2.01 kg – 3 kg | RM155.00 MYR |
| EXPRESS (12-14 DAYS) | 3.01 kg – 4 kg | RM200.00 MYR |
Philippines: Free express shipping for orders above RM2000
| Range | Rate amount | |
| EXPRESS (12-14 DAYS) | 0.01 kg – 1 kg | RM100.00 MYR |
| EXPRESS (12-14 DAYS) | 1.01 kg – 2 kg | RM150.00 MYR |
| EXPRESS (12-14 DAYS) | 2.01 kg – 3 kg | RM170.00 MYR |
| EXPRESS (12-14 DAYS) | 3.01 kg – 4 kg | RM200.00 MYR |
Japan and South Korea: Free express shipping for orders above RM2000
| Range | Rate amount | |
| EXPRESS (12-16 DAYS) | 0.01 kg – 0.51 kg | RM100.00 MYR |
| EXPRESS (12-16 DAYS) | 0.51 kg – 1 kg | RM130.00 MYR |
| EXPRESS (12-16 DAYS) | 1.01 kg – 2 kg | RM160.00 MYR |
| EXPRESS (12-16 DAYS) | 2.01 kg – 3 kg | RM200.00 MYR |
| EXPRESS (12-16 DAYS) | 3.01 kg – 4 kg | RM160.00 MYR |
Australia: Free express shipping for orders above RM2500
| Range | Rate amount | |
|---|---|---|
| EXPRESS (12-14 DAYS) | 0.1 kg – 1 kg | RM90.00 MYR |
| EXPRESS (12-14 DAYS) | 1.01 kg – 2 kg | RM130.00 MYR |
| EXPRESS (12-14 DAYS) | 2.01 KG - 3 kg | RM160.00 MYR |
| EXPRESS (12-14 DAYS) | 3.01 kg – 4 kg | RM190.00 MYR |
| EXPRESS (12-14 DAYS) | 4.01 kg – 5 kg | RM210.00 MYR |
New Zealand, United States, Ireland, Denmark, Norway, Switzerland, Sweden, Canada and Spain: Free express shipping for orders above RM3000
| Range | Rate amount | |
|---|---|---|
| EXPRESS (12-16 DAYS) | 0.01 kg – 1 kg | RM170.00 MYR |
| EXPRESS (12-16 DAYS) | 1.01 kg – 2 kg | RM230.00 MYR |
| EXPRESS (12-16 DAYS) | 2.01 kg – 3 kg | RM280.00 MYR |
| EXPRESS (12-16 DAYS) | 3.01 kg – 4 kg | RM360.00 MYR |
United Arab Emirates, Qatar and Pakistan: Free express shipping for orders above RM3500
| Range | Rate amount | |
|---|---|---|
| EXPRESS (12-18 days) | 0.1 kg – 1 kg | RM80.00 MYR |
| EXPRESS (12-18 days) | 1.01 kg – 2 kg | RM100.00 MYR |
| EXPRESS (12-18 days) | 2.01 kg – 3 kg | RM120.00 MYR |
| EXPRESS (12-18 days) | 3.01 kg – 4 kg | RM150.00 MYR |
| EXPRESS (12-18 days) | 4.01 kg – 5 kg | RM170.00 MYR |
Germany, Netherlands, Belgium, Italy, France and United Kingdom: Free express shipping for orders above RM3000
| Range | Rate amount | |
|---|---|---|
| EXPRESS (12-16 days) | 0.01 kg – 1 kg | RM150.00 MYR |
| EXPRESS (12-16 days) | 1.01 kg – 2 kg | RM200.00 MYR |
| EXPRESS (12-16 days) | 2.01 kg – 3 kg | RM250.00 MYR |
| EXPRESS (12-16 days) | 3.01 kg – 4 kg | RM300.00 MYR |
Return and Exchange Policy
What items are exchangeable?
-
Within 7 days from the delivery date
-
In unused/unaltered condition
-
With all the tags intact
How do I return or exchange?
-
Visit our returns center
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Enter your order number and email address to start
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Follow the instructions and select the items you want to return
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Once your request is approved, do send the item back within 7 working days to the following address
LUXMERRIER,
#B-3-3, Mailboxes Etc (MBE) Bandar Sri Damansara 36G, Jalan Tanjung SD 13/2, 52200 Bandar Sri Damansara, Kuala Lumpur, Malaysia
6014-6856466
Any lost parcel during the return process will be the responsibility of the buyer. Therefore we highly recommend that you use a courier with tracking number. We reserve the right to reject request which do not comply to the conditions for return/exchange.
What are the refund options?
-
Refund to store credit with one-year validity.
Store Credit
- Login to your account using the email used in your previous purchase to view store credit balance
- All store credits issued have a 1-year validity.
Can I exchange to another design of different price?
-
Do select store credit as a form of refund and utilise it for the item of your choice.
Exchange exclusions
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All items other than gowns with customized size, accessories, and intimates
Who bears the return delivery fee?
-
The buyer bears the return delivery fee
-
If the item is faulty, the seller will bear the return delivery fee
The item I received is damaged!
If the purchased product is faulty, do submit a return request to us via the return center and upload pictures of the defect as well.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at support@luxmerrier.com or at our Instagram or Facebook page.
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