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返品・交換ポリシー


交換可能なアイテムは何ですか?

  • 配達日から7日以内

  • 未使用/未変更の状態

  • タグはすべてそのまま

返品または交換するにはどうすればいいですか?

  • 返品センターへお越しください

  • 注文番号とメールアドレスを入力して開始してください

  • 指示に従って返品したい商品を選択してください

  • リクエストが承認されたら、7営業日以内に以下の住所まで商品を返送してください。

ルクスメリエ、
#B-3-3、メールボックスなど (MBE) Bandar Sri Damansara 36G、Jalan Tanjung SD 13/2、52200 Bandar Sri Damansara、クアラルンプール、マレーシア

6014-6856466

返品手続き中に紛失した荷物は、購入者の責任となります。そのため、追跡番号付きの宅配便をご利用いただくことを強くお勧めします。返品・交換の条件を満たさないリクエストについては、お断りする場合がございますのでご了承ください。

払い戻しのオプションは何ですか?

  • 1 年間有効なストアクレジットへの払い戻し。

ストアクレジット

  • 前回の購入時に使用したメールアドレスを使用してアカウントにログインし、ストアクレジットの残高を確認してください。
  • 発行されるすべてのストアクレジットの有効期間は 1 年間です。

価格の異なる別のデザインに交換できますか?

  • 払い戻し方法としてストアクレジットを選択し、ご希望の商品にご利用ください。

交換除外

  • カスタマイズされたサイズのガウン、アクセサリー下着以外のすべてのアイテム

    返送料は誰が負担しますか?

    • 返品送料は購入者が負担します

    • 商品に欠陥がある場合、返品送料は販売者が負担します

    受け取った商品が破損していました!

    ご購入いただいた製品に不具合がある場合は、返品センターから返品リクエストを送信し、不具合の写真もアップロードしてください。

    私の質問は解決されていません...

    返品や返金に関してご質問がある場合は、 support@luxmerrier.comまたは当社の Instagram または Facebook ページからお問い合わせください。

    Based on 917 reviews
    84%
    (770)
    11%
    (104)
    3%
    (26)
    1%
    (8)
    1%
    (9)
    Wanna cardigan

    Love the colour but it’s rather heavy though!

    Tobuse dress (ready stock in gold (XL)/ 6 colours)

    Satisfaction.. . Good quality of material and nice print

    Florie cheongsan (preorder two colours)

    Size is a bit loose, but I like it. Thank you

    N
    Regal cheongsam top
    NN (Singapore)
    REGAL CHEONGSAM TOP

    Classy and elegant material. Just a little stiff on the shoulders. Overall, pretty top.

    Tullese skirt

    Nice dress fit me well

    Nice and soft.. satisfaction always

    H
    Meg dress (preorder/ 4 colours)
    Helen L. (Malaysia)

    Quality very good

    S
    Babyblue dress (PREORDER)
    Serene C. (Singapore)
    Another great buy, looks real good even before trying on..

    Since given a promo code, I gave it another try to buy a dress off the shelf, to my pleasant surprise, it fits & look real elegant, appropriate for all occasions! Looks like Luxmerrier will be my closet of choice going forward:-) Thank you ☺️

    C
    Magna dress (ready stock in M)
    Cheryl W. (Malaysia)
    Love it !

    I request for change coz size doesnt fit well when I receive the dress . With no question , immediate change .

    This is my 1st dress from Luxmerriee. Will buy again

    E
    Gold sage dress (ready stock)
    E.Woon (Malaysia)

    Beautiful and satisfactory always..nice dress

    C
    Mune dress (preorder/ 2 styles)
    Cheong Y.h. (Malaysia)

    Mune dress (preorder/ 2 styles)

    Good quality

    Value for money n fits well n minimal ironing

    Very stylish

    Bought both colors... Very stylish 😍

    Antoinette dress

    It's really nice and it fits absolutely well.

    Impressive tailoring, not a rush job.

    I’ve received my Cheongsam, love it so much it fits perfectly, just need to tighten my tummy a bit. Recently I went to HCM to tailor Cheongsam in preparation of son’s wedding rather disappointed until I received your product, saves my day! Material is so much better of good quality with lining & the sewing, buttons are made patiently as a functional button, not a design. Overall it’s impressive tailoring with affordable price. Thank you !

    Fuzz top (ready stock/ 4 colours)

    ❤️

    I like it. Good quality products as always. 😊

    E
    Noir dress (ready stock in S)
    Emily Z. (Malaysia)
    Noir Dress

    It’s a beautiful dress. However, the cutting doesn’t go well with my body

    Y
    Ivor knit dress (ready stock)
    Yvonne W. (Malaysia)

    Ivor knit dress (preorder)

    Nothing deceiving

    You know how when you buy something online and is somewhat prepared to have it look different from the pictures, there is nothing different with this dress. It looks exactly like the pictures. Not only does it fit like a glove but the fabric has a form to it which makes it truly beautiful. I took measurements of my chest, waist and hips and ordered accordingly to the size chart and fits perfectly.

    R
    Salvia dress (preorder)
    Rin L. (Malaysia)

    Good quality 👍

    S
    Xenia dress (preorder)
    Sylvia S. (Malaysia)
    Nice lace dress

    Nice n good material, but the inner too short. I’m about 158 cm n the inner length was less than 1/2 of my thighs

    Got many compliments!

    I got many compliments on the dress, material and workmanship is of very good quality. Luxmerrier's customer service is top notch, I recommend contacting them to confirm sizing and anything else you want to know, they were very patient with all my questions. I am usually a XS in malaysian clothing and the S fits me well. As per photos the dress is quite short, I am 5'0 tall and the dress sits around 3-4 inches above the knee.

    Cute dress!

    Material is thick and of good quality, the dress fits me well but beware it is quite small in sizing. I am 5'0 in height and it shows the cleavage a bit, just in case you prefer conservative.