Sasha heels (preorder/ 2 colours)
Use code "BRIDGE88" for RM12 off your order (above RM100)
Get 10% off for 2 items and above - limited time only
7-Day No-Questions-Asked Exchange Policy
Free worldwide shipping
Size up if in between size or relatively wide feet
Measurement
Description
Shipping Cost
Free worldwide shipping: 15-20 days
Malaysia, Singapore: Ready stock reaches in 2-3 working days, and preordered stock in 10-15 days
All prices are not inclusive of duties levied.
Return Policy
What items are exchangeable?
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Within 7 days from the delivery date
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In unused/unaltered condition
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With all the tags intact
How do I return or exchange?
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Visit our returns center
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Enter your order number and email address to start
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Follow the instructions and select the items you want to return
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Once your request is approved, do send the item back within 7 working days to the following address
LUXMERRIER (Suite 214)
Mailboxes Etc (MBE) Desa Park City, GF-16, The Waterfront, 5, Persiaran Residen, Desa Park City 52200 Kuala Lumpur, Malaysia
6014-6856466
Any lost parcel during the return process is the buyer's responsibility. Therefore, we highly recommend that you use a courier with tracking number. We reserve the right to reject request which do not comply to the conditions for return/exchange.
What are the refund options?
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Refund to store credit with one-year validity.
Store Credit
- Login to your account using the email used in your previous purchase
- Store credit will be available for use at payment page
Who bears the return delivery fee?
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The buyer bears the return delivery fee
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If the item is faulty, the seller will bear the return delivery fee
The item I received is damaged!
If the purchased product is faulty, do submit a return request to us via the return center and upload pictures of the defect as well.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at support@luxmerrier.com or at our Instagram or Facebook page.
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