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Return and Exchange Policy


What items are exchangeable?

  • Within 7 days from the delivery date

  • In unused/unaltered condition

  • With all the tags intact

 

 

How do I return or exchange?

  • Visit our returns center

  • Enter your order number and email address to start

  • Follow the instructions and select the items you want to return

  • Once your request is approved, do send the item back within 7 working days to the following address

LUXMERRIER, 
#B-3-3, Mailboxes Etc (MBE) Bandar Sri Damansara 36G, Jalan Tanjung SD 13/2, 52200 Bandar Sri Damansara, Kuala Lumpur, Malaysia

6014-6856466

 

Any lost parcel during the return process will be the responsibility of the buyer. Therefore we highly recommend that you use a courier with tracking number. We reserve the right to reject request which do not comply to the conditions for return/exchange.

 

What are the refund options?

  • Refund to store credit with one-year validity.

Store Credit

  • Login to your account using the email used in your previous purchase to view store credit balance
  • All store credits issued have a 1-year validity. 

Can I exchange to another design of different price?

  • Do select store credit as a form of refund and utilise it for the item of your choice.

 

Exchange exclusions

  • All items other than gowns with customized size, accessories, and intimates 

     

     

    Who bears the return delivery fee?

    • The buyer bears the return delivery fee

    • If the item is faulty, the seller will bear the return delivery fee

     

    The item I received is damaged!

    If the purchased product is faulty, do submit a return request to us via the return center and upload pictures of the defect as well. 

     

     

    My question is not addressed...

    If you have any queries regarding return or refund, reach out to us at support@luxmerrier.com or at our Instagram or Facebook page.

     

     

    Based on 917 reviews
    84%
    (770)
    11%
    (104)
    3%
    (26)
    1%
    (8)
    1%
    (9)
    Wanna cardigan

    Love the colour but it’s rather heavy though!

    Tobuse dress (ready stock in gold (XL)/ 6 colours)

    Satisfaction.. . Good quality of material and nice print

    Florie cheongsan (preorder two colours)

    Size is a bit loose, but I like it. Thank you

    N
    Regal cheongsam top
    NN (Singapore)
    REGAL CHEONGSAM TOP

    Classy and elegant material. Just a little stiff on the shoulders. Overall, pretty top.

    Tullese skirt

    Nice dress fit me well

    Nice and soft.. satisfaction always

    H
    Meg dress (preorder/ 4 colours)
    Helen L. (Malaysia)

    Quality very good

    S
    Babyblue dress (PREORDER)
    Serene C. (Singapore)
    Another great buy, looks real good even before trying on..

    Since given a promo code, I gave it another try to buy a dress off the shelf, to my pleasant surprise, it fits & look real elegant, appropriate for all occasions! Looks like Luxmerrier will be my closet of choice going forward:-) Thank you ☺️

    C
    Magna dress (ready stock in M)
    Cheryl W. (Malaysia)
    Love it !

    I request for change coz size doesnt fit well when I receive the dress . With no question , immediate change .

    This is my 1st dress from Luxmerriee. Will buy again

    E
    Gold sage dress (ready stock)
    E.Woon (Malaysia)

    Beautiful and satisfactory always..nice dress

    C
    Mune dress (preorder/ 2 styles)
    Cheong Y.h. (Malaysia)

    Mune dress (preorder/ 2 styles)

    Good quality

    Value for money n fits well n minimal ironing

    Very stylish

    Bought both colors... Very stylish 😍

    Antoinette dress

    It's really nice and it fits absolutely well.

    Impressive tailoring, not a rush job.

    I’ve received my Cheongsam, love it so much it fits perfectly, just need to tighten my tummy a bit. Recently I went to HCM to tailor Cheongsam in preparation of son’s wedding rather disappointed until I received your product, saves my day! Material is so much better of good quality with lining & the sewing, buttons are made patiently as a functional button, not a design. Overall it’s impressive tailoring with affordable price. Thank you !

    Fuzz top (ready stock/ 4 colours)

    ❤️

    I like it. Good quality products as always. 😊

    E
    Noir dress (ready stock in S)
    Emily Z. (Malaysia)
    Noir Dress

    It’s a beautiful dress. However, the cutting doesn’t go well with my body

    Y
    Ivor knit dress (ready stock)
    Yvonne W. (Malaysia)

    Ivor knit dress (preorder)

    Nothing deceiving

    You know how when you buy something online and is somewhat prepared to have it look different from the pictures, there is nothing different with this dress. It looks exactly like the pictures. Not only does it fit like a glove but the fabric has a form to it which makes it truly beautiful. I took measurements of my chest, waist and hips and ordered accordingly to the size chart and fits perfectly.

    R
    Salvia dress (preorder)
    Rin L. (Malaysia)

    Good quality 👍

    S
    Xenia dress (preorder)
    Sylvia S. (Malaysia)
    Nice lace dress

    Nice n good material, but the inner too short. I’m about 158 cm n the inner length was less than 1/2 of my thighs

    Got many compliments!

    I got many compliments on the dress, material and workmanship is of very good quality. Luxmerrier's customer service is top notch, I recommend contacting them to confirm sizing and anything else you want to know, they were very patient with all my questions. I am usually a XS in malaysian clothing and the S fits me well. As per photos the dress is quite short, I am 5'0 tall and the dress sits around 3-4 inches above the knee.

    Cute dress!

    Material is thick and of good quality, the dress fits me well but beware it is quite small in sizing. I am 5'0 in height and it shows the cleavage a bit, just in case you prefer conservative.