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Return and Exchange Policy

What items are exchangeable?

  • Within 7 days from the delivery date

  • In unused/unaltered condition

  • With all the tags intact

 

How do I return or exchange?

  • Visit our returns center

  • Enter your order number and email address to start

  • Follow the instructions and select the items you want to return

  • Once your request is approved, do send the item back within 7 working days to the following address

LUXMERRIER (Suite 214)
Mailboxes Etc (MBE) Desa Park City, GF-16, The Waterfront, 5, Persiaran Residen, Desa Park City 52200 Kuala Lumpur, Malaysia

6014-6856466

 

Any lost parcel during the return process is the buyer's responsibility. Therefore, we highly recommend that you use a courier with tracking number. We reserve the right to reject request which do not comply to the conditions for return/exchange.

 

What are the refund options?

  • Refund to store credit with one-year validity.

Store Credit

  • Login to your account using the email used in your previous purchase
  • Store credit will be available for use at payment page

 

Who bears the return delivery fee?

  • The buyer bears the return delivery fee

  • If the item is faulty, the seller will bear the return delivery fee

 

The item I received is damaged!

If the purchased product is faulty, do submit a return request to us via the return center and upload pictures of the defect as well. 

 

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at support@luxmerrier.com or at our Instagram or Facebook page.