Lowe cheongsam (preorder)
Preordering break from 8th of Feb to 1st of March. Ready stock orders will be processed as usual.
Use code "FINE88" for RM8 off your order (above RM100)
7-Day No-Questions-Asked Exchange Policy
Free shipping to Malaysia and SG
Material: cotton polyester blend
No stretch
Back zipper
with lining
Measurements
S: Bust 80cm waist 66cm hips 88cm shoulder 37cm
M: Bust 84cm waist 70cm hips 92cm shoulder 38cm
L: Bust 88cm waist 74cm hips 96cm shoulder 39cm
XL: Bust 92cm waist 78cm hips 100cm shoulder 40cm
XXL: Bust 96cm waist 82cm hips 104cm shoulder 41cm
XXXL: Bust101cm waist 86cm hips 108cm shoulder 42cm
length 112cm
Shipping cost
Malaysia:
Free shipping for all orders.
| READY STOCK | 2-3 WORKING DAYS |
| PREORDERED APPAREL | 13-15 DAYS |
Singapore:
Free Express Shipping (12-14 DAYS): orders above RM500/ approx SGD155
| Range | Rate amount | |
|---|---|---|
| EXPRESS (12-14 DAYS) | 0.1 kg – 1 kg | RM15.00 MYR |
| EXPRESS (12-14 DAYS) | 1.01 kg – 2 kg | RM30.00 MYR |
| EXPRESS (12-14 DAYS) | 2.01 kg – 3 kg | RM40.00 MYR |
| EXPRESS (12-14 DAYS) | 3.01 kg – 4 kg | RM50.00 MYR |
All other countries: Free shipping (15-20 days)
Return and Exchange Policy
What items are exchangeable?
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Within 7 days from the delivery date
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In unused/unaltered condition
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With all the tags intact
How do I return or exchange?
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Visit our returns center
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Enter your order number and email address to start
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Follow the instructions and select the items you want to return
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Once your request is approved, do send the item back within 7 working days to the following address
LUXMERRIER (Suite 214)
Mailboxes Etc (MBE) Desa Park City, GF-16, The Waterfront, 5, Persiaran Residen, Desa Park City 52200 Kuala Lumpur, Malaysia
6014-6856466
Any lost parcel during the return process will be the responsibility of the buyer. Therefore we highly recommend that you use a courier with tracking number. We reserve the right to reject request which do not comply to the conditions for return/exchange.
What are the refund options?
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Refund to store credit with one-year validity.
Store Credit
- Login to your account using the email used in your previous purchase to view store credit balance
- All store credits issued have a 1-year validity.
Can I exchange to another design of different price?
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Do select store credit as a form of refund and utilise it for the item of your choice.
Exchange exclusions
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All items other than gowns with customized size, accessories, and intimates
Who bears the return delivery fee?
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The buyer bears the return delivery fee
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If the item is faulty, the seller will bear the return delivery fee
The item I received is damaged!
If the purchased product is faulty, do submit a return request to us via the return center and upload pictures of the defect as well.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at support@luxmerrier.com or at our Instagram or Facebook page.
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