Caramel dress (preorder)
Get 10% off for orders above RM500/SGD160
7-Day No-Questions-Asked Exchange Policy
Free worldwide shipping
Measurement
Description
Shipping Cost
Free worldwide shipping: 15-20 days
Malaysia, Singapore: Ready stock reaches in 2-3 working days, and preordered stock in 10-15 days
All prices are not inclusive of duties levied.
Return Policy
What items are eligible for exchange?
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Returned within 7 days of delivery
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Unused, unworn, and unaltered
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Returned with all original tags attached
How do I return or exchange an item?
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Visit our Returns Centre.
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Enter your order number and email address.
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Select the item(s) you wish to return or exchange.
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Once approved, send your parcel within 7 working days to:
LUXMERRIER (Suite 214)
Mail Boxes Etc. (MBE) Desa Park City
GF-16, The Waterfront, 5 Persiaran Residen
Desa Park City, 52200 Kuala Lumpur, Malaysia
Phone: +60 14-685 6466
Please note:
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We recommend using a tracked shipping service, as any parcel lost during transit is the buyer's responsibility.
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Returns that do not meet our policy may be declined.
What are my refund options?
Eligible returns are refunded as store credit, valid for 1 year from the date of issue.
How do I use my store credit?
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Log in using the email address associated with your order.
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Your available store credit will appear on the payment page at checkout.
Who pays for return shipping?
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Customers are responsible for return shipping costs.
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If you receive a defective or incorrect item, we will cover the return shipping costs.
I received a damaged or defective item.
Please submit a request through our Returns Centre and upload clear photos showing the defect. Our team will review your request as soon as possible.
Need more help?
If your question isn't answered here, contact us at support@luxmerrier.com or send us a message via Instagram or Facebook.
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